Support Details

Support via Website

We have a specially written Sahal Support Website with guides and troubleshooting advice for all clients.

Live Chat or Sahal Answers

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email or Submit a Ticket

Support via SMS

Want us to call you? Send an SMS and we'll call you back.

SMS "Help" to 32541

* SMS charged at R1.50.
Free SMSes do not apply.

Support via Phone

Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!

011 612 7200

Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

* Standard call rates.
Free minutes do not apply.

Call Me Back

Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

Call me back
Sahal FAQs

Frequently Asked Questions

Mobile Data Access Point FAQs

What is APN Access and how does it work?

Our APN (Access Point) is what determines that you are using Sahal Mobile Data, and not data directly from MTN. Any device using an Sahal SIM card (for example, our MiFis) must be set to the Sahal APN in order to use our data. If you are using an Sahal SIM in another mobile device (such as an iPad) you will need to set the device to use our APN.

Can I also use the Sahal APN on an existing SIM?

Yes, if you're on the MTN network, you can access our APN. Simply signup for one of our Mobile Data APN products on our order form, choose the "Existing MTN SIM Card' option and fill in your MTN phone number. 

How do I know if APN access is active?

We will send you confirmation as soon as your APN access has been activated. You can then change the APN setting on your phone to 'afrihost' and you can start using your MTN SIM to access our data. Please do not do so before confirmation, as your device may default to your mobile provider's APN and result in unwanted charges.

You can also track the progress of your APN Access Activation in ClientZone.

What will happen when I run out of data?

You will be "capped" when your data runs out, and you will need to either top up your data, or wait until your data allocation is renewed on the 1st of the month. Please check your device settings. If your device is set to default to another APN, you may need to ensure that it does not do so to avoid unnecessary charges.

Can using Sahal's APN result in charges from my mobile provider?

If you are using the APN correctly, then there should be no additional charges from another provider. Please make sure that your APN setting has no spaces at either the front or the back and is set to 'afrihost'. Please note that devices may differ in how their operating systems handle APN access. Make sure that you check your device settings that it does not default to another APN setting. Certain actions, such as tethering your device as a wireless hotspot, can sometime result in defaulted APN settings.

Can I access your APN from any mobile network?

You can only make use of Sahal mobile data via your APN if you make use of the MTN network.

Once I've signed up, how long will it take for me to access my data?

It can take up to 72 hours for your SIM to be provisioned, but we will alert you when this has been completed by SMS or in your ClientZone.

Can I access the APN on my MTN SIM using my Sahal Mobile Data Product that was signed up with an Sahal SIM?

No, APN Access from an MTN SIM is a separate product, as data is specific to a SIM and number. Once we have provision data to an Sahal SIM (which has a number, though you cannot call or SMS), that data will only be available when access by that number via the APN. If you already have an Sahal SIM, you will need to sign up an new data product with your MTN number to use the APN from that number.

Sign up will require that you specifically indicate whether you will be using an Sahal SIM or your MTN SIM to access your Mobile Data.

Will my unused Mobile Data rollover into the new month?

No, like our Wireless bandwidth, your unused standard monthly Mobile Data will expire at the end of the month, and new data will be allocated on the 1st of the new month.

Please note, however, that Mobile Data Topups will only expire at the end of the NEXT month. For example, if you buy a data topup on 5 February, your topup data will only expire at midnight on 31 March - giving you even more value.

Can I use the APN service if I am an MTN subscriber through a reseller?

As long as you are on the MTN network, regardless of your reseller arrangement, you can make use of Sahal Mobile Data.

Is Sahal data LTE ready?

Our network is LTE ready, but our SIMs and APN accounts are not LTE activated by default. You will need to contact our support team via email, telephone, Live Chat or SMS to activate LTE on either your MTN or Sahal SIM.

Please do note that your SIM must be LTE capable, as well as your device, and you will need to be in an area with LTE coverage to receive LTE service.

LTE activation can take up to 72 hours.