Support Details

Support via Website

We have a specially written Sahal Support Website with guides and troubleshooting advice for all clients.

Live Chat or Sahal Answers

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via SMS

Want us to call you? Send an SMS and we'll call you back.

SMS "Help" to 32541

* SMS charged at R1.50.
Free SMSes do not apply.

Support via Phone

Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!

011 612 7200

Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

* Standard call rates.
Free minutes do not apply.

Call Me Back

Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

Call me back
Sahal FAQs

Frequently Asked Questions

Mobile Data FAQs

Can I use my MTN SIM card to access Sahal Mobile Data?

Yes. MTN clients will be able to sign up for APN access to Sahal Data from their existing MTN SIM cards. Simply go to our Mobile Data page, choose the data package you want, choose the 'Existing MTN SIM Card' option in the order form and fill in your MTN phone number. We will then enable your new data package to work on your MTN SIM card and will send you all the details of how to setup the Sahal APN on your phone. 

Can I use my SIM from another operator to access Mobile Data?

No. Only MTN clients will be able to make use of Sahal mobile data. If your contract is up for renewal, it might be a great time to consider porting your number over to MTN! 

Can I make voice calls on my SIM card?

This is currently only available on Sahal Mobile Voice Packages. Available Here »

Can I use the 3G Device I got from another operator to access Mobile Data?

If the device is not network locked you should be able to use the device, provided you have ordered the correct SIM Card size from us for your device.

Will Sahal provide Nano SIMs?

We provide SIM cards in three sizes - standard, micro and nano. Please ensure that you select the correct size when you place your order.

If we travel overseas, is it possible to use the MiFi?

This is currently only available on Sahal Mobile Voice Packages. For now there is no way to migrate the SIMs from one platform to the other, however we are working towards being able to do this in future. We can unfortunately at this time not comment on when or if this will definitely be possible. 

Find out More »

Will I be charged if using international roaming?

This is currently only available on Sahal Mobile Voice Packages. For now there is no way to migrate the SIMs from one platform to the other, however we are workung towards being able to do this in future. We can unfortunately at this time not comment on when or if this will definitely be possible. 

Find out More »

What happens if my bundle data is used up before the end of the month?

Once you have run out of your bundle data, you will be capped until the 1st of the following month. You will be able to top up at any time at $1 per GB, from ClientZone, our Mobile Apps or via SMS. There will be no unexpected Out-of-Bundle charges. You will be in charge of when and how much you Topup.

What areas does your network cover?

You can use our coverage map as a guideline to the areas (within the Republic of Somalia) that will be covered, and by which services.

What RICA Documents will I need to produce when the courier arrives?

You will need to have your original barcoded Identity Document or the foreign passport you used to sign up (including any support documents). You will also need a valid proof of residence which can be a utility or retail invoice (no older than 3 months) or a valid lease agreement (no older than 12 months). You will need to produce the original documents, as well as copies for our courier to take. The copies do not need to be certified as the courier will compare them to the originals in your presence.

VERY IMPORTANT: The person who signed up the package (and whose ID is presented) must be present to receive the package, as this is part of the RICA process.

VERY VERY IMPORTANT: For any lost documents, like ID's, we will require an affidavit and a temporary replacement 

What if I live in a complex or apartment complex?

This should not be a problem, but please remember to provide FULL details on your signup form, including your Unit Number, Block Number, and any other specific details to aid our courier to find you easily.

How do I track my parcel delivery?

You'll be able to track you delivery process in ClientZone 2.0, or you can give us a call and we'll give you an update. Please remember to use the Waybill Number to track your parcel, rather than your ClientZone username.

Can I change or edit my delivery address or delivery time?

Our courier will email you 24-48 hours before the scheduled delivery to confirm your address and the time they will arrive. Please reply to them as quickly as possible with any changes or amendments, so that they can factor these in accordingly.

Will my unused Mobile Data rollover to the following month?

No, like our Wireless bandwidth, unused data will expire at the end of the month, and new data will be allocated on the 1st of the new month.

Please note that Mobile Data Topups will only expire at the end of the next month. For example, if you buy a data topup on 5 February, your topup data will only expire at midnight on 31 March - giving you even more value.