Support via Website
We have a specially written Sahal Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.
Support via SMS
Want us to call you? Send an SMS and we'll call you back.
SMS "Help" to
* SMS charged at standard rates.
Support via Phone
Our customer support team is avaiable 24/7 to resolve any issues that you may have. Dial 347 fom you Hormuud mobile phone to reach our call center
* Standard call rates.
Free minutes do not apply.
This Policy forms part of the Agreement between the Client and Sahal and is binding on Clients using Sahal’s services. The AUP sets out in detail what forms of conduct Sahal regards as unacceptable on the part of its Clients and the steps which Sahal may take in response to unacceptable use of its services. Please take the time to acquaint yourself fully with the provisions of this Policy.
By contracting with Sahal for services, the Client agrees, without limitation or qualification, to be bound by this Policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to the Client in connection with the Services.
The purpose of this AUP is to:
This document contains a number of legal obligations which the Client will be presumed to be familiar with. As such, Sahal encourages the Client to read this document thoroughly and direct any queries to firstname.lastname@example.org.
Sahal respects the rights of Sahal’s Clients and users of Sahal’s services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion.
Sahal's services may only be used for lawful purposes and activities. Sahal prohibits any use of its Services including the transmission, storage and distribution of any material or content using Sahal’s network that violates any law or regulation of the Republic. This includes, but is not limited to:
Any activity which threatens the functioning, security and/or integrity of Sahal's network is unacceptable. This includes:
Sahal regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions:
Sahal will take swift and firm action against any user engaging in any of the following unacceptable practices:
Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply to the user. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Sahal will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using Sahal's resources, including the provisioning of all personal identifiable data.
Sahal offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Sahal's discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Sahal reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice as such, and will be informed of any cost implications.
Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.
For Shared Hosting, Sahal will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. Sahal is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Shared Hosting Clients.
Sahal will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.
Sahal prohibits Clients from doing the following on hosting platforms administered by Sahal:
Sahal prohibits Clients from using Sahal's service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography and cyber bullying.
Sahal prohibits Clients from using Sahal’s service to host sexually explicit or pornographic material of any nature.
Clients are responsible for any misuse of Sahal's services that occurs through the Client's account. It is the Client's responsibility to ensure that unauthorised persons do not gain access to or misuse Sahal's service.
Sahal urges Clients not to reply to unsolicited mail or "spam", not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the Client and Sahal cannot be held liable for the Client being placed on any bulk mailing lists as a result.
Where the Client has authorised a minor to use any of the Sahal's services or access its websites, the Client accepts that as the parent/legal guardian of that minor, the Client is fully responsible for: the online conduct of such minor, controlling the minor's access to and use of any services or websites, and the consequences of any misuse by the minor.
Complaints relating to the violation of this AUP should be submitted in writing to email@example.com. Complaints must be substantiated, and unambiguously state the nature of the problem, and its connection to Sahal’s network and services.
Upon receipt of a complaint, or having become aware of an incident, Sahal may, in its sole and reasonably-exercised discretion take any of the following steps:
This policy applies to and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) prohibited usage.