Support via Website
We have a specially written Sahal Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.
Support via SMS
Want us to call you? Send an SMS and we'll call you back.
SMS "Help" to
* SMS charged at standard rates.
Support via Phone
Our customer support team is avaiable 24/7 to resolve any issues that you may have. Dial 347 fom you Hormuud mobile phone to reach our call center
* Standard call rates.
Free minutes do not apply.
Your attention is drawn in particular to clauses rendered in bold capitals in these terms. What follows is a summary for your convenience and does not form part of the agreement between you and Sahal. It is your responsibility to read the clauses referred to:
1. You agree to provide Sahal with true and correct information in order to provide service to you and give Sahal permission to process your personal information (clause 4, 14).
2. You agree that these terms may change and that you will check regularly for changes on the Sahal website (clause 5)
3. You agree that abusive behaviour towards Sahal's staff or brand will not be tolerated (clause 6).
4. You agree that you will ensure that you choose and be responsible for the the products that suit your needs (clause 8)
5. You agree that failing to pay your Sahal account on time may lead to account termination and/or administrative fees and possible reconnection fees (clause 10, 16).
6. You agree that either yourself or Sahal may cancel this contract by giving the other notice (clause 12.1)
3. You limit Sahal’s liability and indemnify Sahal for various acts or omissions (clause 17).