Wireless & Mobile Data

Gauteng Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

AWireless Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting AWireless services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Slow connectivity in Johannesburg and surrounding areas Resolved

Resolved

UPDATE: 11 November 2015 12:19

The network has been restored on failover links - Your Internet performance should be back to normal.

High Speed is still working on restoring the Fibre break on the primary links. The fire brigade is on site extinguishing the blaze that caused the Fibre break in Germiston.

We will keep you posted. Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

UPDATE: 11 November 2015 11:47

The affected fibre cables pass through an informal settlement about 1.5km from Germiston. The cable damage has been caused by a fire in the informal settlement. High Speed engineers are waiting for the fire department to assist with the fire.
We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

UPDATE: 11 November 2015 10:47

We are experiencing slow internet access in areas served by the North IPC (the Northern regions of the country). There has been a fibre break on the High Speed network affecting the overall capacity and performance of the North IPC. High Speed engineers are on the way to the Fibre break and are expected to be there at 11h00. We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Posted: 11 November 2015 09:48 

We are receiving reports of slow throughput in Johannesburg and the surrounding areas. Our Network Team is investigating the reports and will work to resolve the issue as quickly as possible.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

Free State Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

AWireless Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting AWireless services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Slow connectivity in Johannesburg and surrounding areas Resolved

Resolved

UPDATE: 11 November 2015 12:19

The network has been restored on failover links - Your Internet performance should be back to normal.

High Speed is still working on restoring the Fibre break on the primary links. The fire brigade is on site extinguishing the blaze that caused the Fibre break in Germiston.

We will keep you posted. Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

UPDATE: 11 November 2015 11:47

The affected fibre cables pass through an informal settlement about 1.5km from Germiston. The cable damage has been caused by a fire in the informal settlement. High Speed engineers are waiting for the fire department to assist with the fire.
We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

UPDATE: 11 November 2015 10:47

We are experiencing slow internet access in areas served by the North IPC (the Northern regions of the country). There has been a fibre break on the High Speed network affecting the overall capacity and performance of the North IPC. High Speed engineers are on the way to the Fibre break and are expected to be there at 11h00. We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Posted: 11 November 2015 09:48 

We are receiving reports of slow throughput in Johannesburg and the surrounding areas. Our Network Team is investigating the reports and will work to resolve the issue as quickly as possible.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

KwaZulu-Natal Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

East Region Slow Speeds Resolved

Resolved: 07:00, 01 Nov 2015

UPDATE 8:00AM 1 November 2015 Our engineers report that the issue has been resolved and all services in the East (KZN) region have been restored to normal performance. We sincerely thank affected clients for their patience and understanding.

We are investigating reports of slow speeds in the East (Durban and surrounding areas). We believe this may be linked to a problem on our regional point of presence. Our engineers are working tirelessly to investigate the cause and also to minimise the impact to affected clients. Clients may experience slow speeds and increased latency until the problem is resolved. We sincerely apologise for any inconvenience this may cause.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

AWireless & Mobile Data Performance Resolved

Resolved: 16:00, 18 Oct 2015

UPDATE 5:00PM 18 October 2015 MTN have resolved the problem and we are receiving reports from affected clients that their experience is returning to normal. We’d like thank our clients for their patience during this outage, and sincerely apologise for any inconvenience caused.

UPDATE 8:00 18 October 2015 Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their AWireless routers or Mobile Data devices until the issue is resolved.

We are receiving reports of poor AWireless and Mobile Data performance from all regions. Our network team are investigating this as highest priority and aim to restore normal connectivity as soon as possible. We sincerely apologise for any inconvenience this may cause.

Limpopo Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

AWireless Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting AWireless services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Slow connectivity in Johannesburg and surrounding areas Resolved

Resolved

UPDATE: 11 November 2015 12:19

The network has been restored on failover links - Your Internet performance should be back to normal.

High Speed is still working on restoring the Fibre break on the primary links. The fire brigade is on site extinguishing the blaze that caused the Fibre break in Germiston.

We will keep you posted. Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

UPDATE: 11 November 2015 11:47

The affected fibre cables pass through an informal settlement about 1.5km from Germiston. The cable damage has been caused by a fire in the informal settlement. High Speed engineers are waiting for the fire department to assist with the fire.
We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

UPDATE: 11 November 2015 10:47

We are experiencing slow internet access in areas served by the North IPC (the Northern regions of the country). There has been a fibre break on the High Speed network affecting the overall capacity and performance of the North IPC. High Speed engineers are on the way to the Fibre break and are expected to be there at 11h00. We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Posted: 11 November 2015 09:48 

We are receiving reports of slow throughput in Johannesburg and the surrounding areas. Our Network Team is investigating the reports and will work to resolve the issue as quickly as possible.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

Northern Cape Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

AWireless Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting AWireless services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Slow connectivity in Johannesburg and surrounding areas Resolved

Resolved

UPDATE: 11 November 2015 12:19

The network has been restored on failover links - Your Internet performance should be back to normal.

High Speed is still working on restoring the Fibre break on the primary links. The fire brigade is on site extinguishing the blaze that caused the Fibre break in Germiston.

We will keep you posted. Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

UPDATE: 11 November 2015 11:47

The affected fibre cables pass through an informal settlement about 1.5km from Germiston. The cable damage has been caused by a fire in the informal settlement. High Speed engineers are waiting for the fire department to assist with the fire.
We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

UPDATE: 11 November 2015 10:47

We are experiencing slow internet access in areas served by the North IPC (the Northern regions of the country). There has been a fibre break on the High Speed network affecting the overall capacity and performance of the North IPC. High Speed engineers are on the way to the Fibre break and are expected to be there at 11h00. We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Posted: 11 November 2015 09:48 

We are receiving reports of slow throughput in Johannesburg and the surrounding areas. Our Network Team is investigating the reports and will work to resolve the issue as quickly as possible.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

Eastern Cape Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

AWireless & Mobile Data Performance Resolved

Resolved: 16:00, 18 Oct 2015

UPDATE 5:00PM 18 October 2015 MTN have resolved the problem and we are receiving reports from affected clients that their experience is returning to normal. We’d like thank our clients for their patience during this outage, and sincerely apologise for any inconvenience caused.

UPDATE 8:00 18 October 2015 Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their AWireless routers or Mobile Data devices until the issue is resolved.

We are receiving reports of poor AWireless and Mobile Data performance from all regions. Our network team are investigating this as highest priority and aim to restore normal connectivity as soon as possible. We sincerely apologise for any inconvenience this may cause.

Wireless & Mobile Data Speeds Resolved

Resolved: 13:37, 16 Oct 2015

UPDATE 16 October 2015 13:05

The problem has been resolved and we’re monitoring the AWireless and Mobile data Network.

We sincerely apologise for any inconvenience and thank affected clients for their patience.

UPDATE 16 October 2015 09:45

There is currently a problem on the MTN network affecting our AWireless and Mobile Data services.
MTN are attending to the problem.

16 October 2015 9:02am

We are receiving reports of poor AWireless and Mobile Data performance from all regions. Our network team are investigating this as highest priority. We sincerely apologise for any inconvenience and thank affected clients for their patience.

Western Cape Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

Tygerberg Mobile Data APN Maintenance Resolved

Resolved: 04:00, 23 Oct 2015

MTN will be performing routing maintenance on their network in the Tygerberg area. This will affect APN performance and access in the area. The maintenance is scheduled to being at 11:00PM tonight and will continue until 5:00AM the following morning. Services are expected to be inaccessible for approximately 30 minutes during that time. We sincerely apologise to affected clients for any inconvenience this may cause.

AWireless & Mobile Data Performance Resolved

Resolved: 16:00, 18 Oct 2015

UPDATE 5:00PM 18 October 2015 MTN have resolved the problem and we are receiving reports from affected clients that their experience is returning to normal. We’d like thank our clients for their patience during this outage, and sincerely apologise for any inconvenience caused.

UPDATE 8:00 18 October 2015 Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their AWireless routers or Mobile Data devices until the issue is resolved.

We are receiving reports of poor AWireless and Mobile Data performance from all regions. Our network team are investigating this as highest priority and aim to restore normal connectivity as soon as possible. We sincerely apologise for any inconvenience this may cause.

Mpumulanga Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

AWireless Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting AWireless services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Slow connectivity in Johannesburg and surrounding areas Resolved

Resolved

UPDATE: 11 November 2015 12:19

The network has been restored on failover links - Your Internet performance should be back to normal.

High Speed is still working on restoring the Fibre break on the primary links. The fire brigade is on site extinguishing the blaze that caused the Fibre break in Germiston.

We will keep you posted. Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

UPDATE: 11 November 2015 11:47

The affected fibre cables pass through an informal settlement about 1.5km from Germiston. The cable damage has been caused by a fire in the informal settlement. High Speed engineers are waiting for the fire department to assist with the fire.
We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

UPDATE: 11 November 2015 10:47

We are experiencing slow internet access in areas served by the North IPC (the Northern regions of the country). There has been a fibre break on the High Speed network affecting the overall capacity and performance of the North IPC. High Speed engineers are on the way to the Fibre break and are expected to be there at 11h00. We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Posted: 11 November 2015 09:48 

We are receiving reports of slow throughput in Johannesburg and the surrounding areas. Our Network Team is investigating the reports and will work to resolve the issue as quickly as possible.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

North West Looking Good!

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

AWireless Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting AWireless services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Slow connectivity in Johannesburg and surrounding areas Resolved

Resolved

UPDATE: 11 November 2015 12:19

The network has been restored on failover links - Your Internet performance should be back to normal.

High Speed is still working on restoring the Fibre break on the primary links. The fire brigade is on site extinguishing the blaze that caused the Fibre break in Germiston.

We will keep you posted. Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

UPDATE: 11 November 2015 11:47

The affected fibre cables pass through an informal settlement about 1.5km from Germiston. The cable damage has been caused by a fire in the informal settlement. High Speed engineers are waiting for the fire department to assist with the fire.
We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

UPDATE: 11 November 2015 10:47

We are experiencing slow internet access in areas served by the North IPC (the Northern regions of the country). There has been a fibre break on the High Speed network affecting the overall capacity and performance of the North IPC. High Speed engineers are on the way to the Fibre break and are expected to be there at 11h00. We will keep you posted. Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Posted: 11 November 2015 09:48 

We are receiving reports of slow throughput in Johannesburg and the surrounding areas. Our Network Team is investigating the reports and will work to resolve the issue as quickly as possible.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the AWireless network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international AWireless transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

AWireless Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an AWireless network routing problem affecting the routes our AWireless traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

General Notices Looking Good!

Sahal Year End Function Resolved

Resolved: 06:00, 14 Nov 2015

We will be holding our annual Sahal end of year function tonight from 6pm. Our team will be taking a few hours to relax and celebrate the year that’s passed. Telephonic support will be unavailable from 6pm until 9:00am tomorrow morning. For emergencies clients can email support@sahaltel.com or SMS “Help? to 32541. We’d like to thank all our clients for their understanding and support.

AWireless & Mobile Data Performance Resolved

Resolved: 16:00, 18 Oct 2015

UPDATE 5:00PM 18 October 2015 MTN have resolved the problem and we are receiving reports from affected clients that their experience is returning to normal. We’d like thank our clients for their patience during this outage, and sincerely apologise for any inconvenience caused.

UPDATE 8:00 18 October 2015 Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their AWireless routers or Mobile Data devices until the issue is resolved.

We are receiving reports of poor AWireless and Mobile Data performance from all regions. Our network team are investigating this as highest priority and aim to restore normal connectivity as soon as possible. We sincerely apologise for any inconvenience this may cause.

Wireless & Mobile Data Speeds Resolved

Resolved: 13:37, 16 Oct 2015

UPDATE 16 October 2015 13:05

The problem has been resolved and we’re monitoring the AWireless and Mobile data Network.

We sincerely apologise for any inconvenience and thank affected clients for their patience.

UPDATE 16 October 2015 09:45

There is currently a problem on the MTN network affecting our AWireless and Mobile Data services.
MTN are attending to the problem.

16 October 2015 9:02am

We are receiving reports of poor AWireless and Mobile Data performance from all regions. Our network team are investigating this as highest priority. We sincerely apologise for any inconvenience and thank affected clients for their patience.

L2TP Infrastructure Maintenance Resolved

Resolved: 10:45, 05 Oct 2015

MTN will be performing maintenance on L2TP infrastructure between 05h00 and 06h00 on 5 October 2015. L2TP services (such as Static IP’s on Business Uncapped Accounts) will be unavailable to clients during this time. Only clients using these service will be affected.

We’d like to thank affected clients in advance for their patience and assure them that maintenance will be completed as quickly as possible.

Phone Lines Down Resolved

Resolved: 18:00, 29 Sep 2015

UPDATE 7:00pm 29 September 2015 Our phone lines have been restored. We’d like to thank clients for their patience and understanding.

Our phones lines are currently down due to a technical error. We are working with our upstream providers to restore access to telephonic support as quickly as possible. We sincerely apologise for any inconvenience. Our support team are still available via email to support@sahaltel.com.

Hosting Notices Looking Good!

CM4ALL Upgrades - Editor Unavailable Resolved

Resolved: 11:31, 05 Nov 2015

We will be performing an upgrade of the CM4ALL Site Builder software from 8:30 - 13:00. We are upgrading to version 2.2 which includes new templates, improved usability and bug fixes.

During this time, site builder will be unavailable, but websites are expected to continue to function as normal.

VMWare Environment Inaccessible Resolved

Resolved: 12:23, 21 Oct 2015

UPDATE 21 October 2015 13:00 Affected servers are now accessible again. Our network engineers are monitoring the network. We would like to thank affected clients for their patience.

We are currently aware of a network problem preventing access to all servers at our Gallo Manor facility. All shared and dedicated servers in the VMWare environment will be inaccessible until the network connectivity problem has been resolved. We sincerely apologise to affected clients and we would like assure clients that we are working on this as highest priority.

DNS Error on Web Hosting Resolved

Resolved: 14:30, 15 Sep 2015

UPDATE 15:11 15 September 2015 Our engineers have restored DNS and we should now see all hosted services returning to normal. Our team will continue to monitor the network to ensure that this does not occur again. We’d like to again thank affected clients for their patience.

We are currently seeing some clients having problems accessing their web hosting services due to a DNS error on our hosting network. Our network engineers are urgently working on this to resolve the problem. We sincerely apologise to affected clients for the inconvenience and thank them for their patience.

Emergency Maintenance on Virtual Hosting Environment at Gallo Manor Resolved

Resolved: 13:38, 15 Sep 2015

A number of servers in our Virtual Hosting Environment at the Gallo Manor Data Center need to be restarted as part of an emergency maintenance cycle.Our Team is working as rapidly as possible to minimize the downtime of the affected servers, and
will ensure that all affected servers are restored to full-functionality as quickly as possible.

Hosting outage at Bryanston Data Center Resolved

Resolved: 22:00, 13 Jul 2015

A number of Hosting Clients have reported minimal or no connectivity to their Hosting packages and Dedicated Servers at our Bryanston Data Center.

We are working to resolve the issue and restore access to the affected Packages and Servers as quickly as possible.

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