Support Details

Support via Website

We have a specially written Sahal Support Website with guides and troubleshooting advice for all clients.

Live Chat or Sahal Answers

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email support@sahaltel.com or Submit a Ticket

Support via SMS

Want us to call you? Send an SMS and we'll call you back.

SMS "Help" to 32541

* SMS charged at R1.50.
Free SMSes do not apply.

Support via Phone

Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!

011 612 7200

Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

* Standard call rates.
Free minutes do not apply.

Call Me Back

Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

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Sahal FAQs

Frequently Asked Questions

Sahal Mobile FAQ’s

Will the previous Sahal Mobile Data SIMs be able to do voice calls as well?

Unfortunately the two SIM cards are setup on completely different platforms. For now there is no way to migrate the SIMs from one platform to the other, however we are working towards being able to do this in future. We can unfortunately at this time not comment on when or if this will definitely be possible.

What happens to my Balances when I move from Sahal Mobile Month-to-Month to Prepaid?

Any Airtime, Data and SMSes left over will be usable in accordance with their individual applicable expiry dates.

What happens to my Airtime, Data and SMSes when I move from my current provider to Sahal?

You will lose all Airtime, Data, SMS bundles as well as other credits held with with your current Service Provider. Any messages you have saved on your old SIM Card (SMS, MMS & Voice) will also be lost.

What happens to my Balances when I opt-in from MTN Prepaid to the Sahal Service?

You will retain any airtime you currently have with the MTN Prepaid service, along with data and sms bundles. These will expire according to their original criteria and not be influenced by the Sahal Service offering.

How do I enable International Roaming?

International Roaming will be enabled by default on all Sahal-Purchased SIM Cards.

Activation and De-Activation of the service can be managed by calling the MTN Call Centre on 808.

Existing Data and SMS Bundles do not apply internationally and all transactions will be deducted from your Airtime Balance.

The rates will be the exact same as specified on the MTN Roaming Page,

Available Here »

You will also need to ensure that your APN (Access Point) is set to the default and not "Sahal" when roaming.
 

How Does Billing Work?

On Sign Up
When you sign up an Sahal Mobile Month-to-Month product, you will be billed immediately for the Pro-Rated amount based on the package you have chosen. When you activate your service (even if this is a few days later), you will receive the Airtime and Data allocations based on the Pro-Rata charge incurred.

What If I activate my service in a different month to my Purchase?
If there are delays in activating your service, like for example if it takes a while to port over, and you only end up activating your sahaltel services in the next month - we will apply a credit for the amount you were originally billed to your account, which will be used towards your next invoice, which will only occur when the service is activated and charged on a Pro-Rated basis also.
 

When can I request a port transfer?

Mondays-Fridays (Public Holidays Excluded)
09:00-17:00

Saturdays (Public Holidays Excluded)
09:00-13:00 

Sundays
Port Requests are not processed on Sundays
 

When does the port transfer happen?

All porting happens between 22:30-23:30 on all days except Public holidays.

Should the port request be received in time on a particular day and your request is accepted, you should be able to port on the same day that the request is made.

Transfers can also be scheduled for up to 30 days from the date of the request.

What is the cost associated to porting?

You only have to pay for the SMS that you send requesting the port.

There are a few factors to be aware of, however. Like if you are cancelling a long‑term contract with your current Service Provider, they will charge you a cancellation fee.

What happens to the Airtime, Data and SMSes on my current SIM Card when I port to Sahal?

You will lose all Airtime, Data, SMS bundles as well as other credits held with with your current Service Provider. Any messages you have saved on your old SIM Card (SMS, MMS & Voice) will also be lost.
 

If I port to Sahal, how long must I wait before I can port to another Service Provider?

You will have to wait 60 days. The is due to regulatory practices and not Sahal Specific.

How Does Auto-Limit Work?

We've put together a great page which explains Airtime Allocation, Data Allocation and Auto-Limit in detail Find out more » 

How Do I Manage My Auto-Limit?

1. Log in to your ClientZone or our Mobile App available on Android and iOS.

2. Select the Mobile section.

3. Navigate to the mobile package you'd like to manage Auto–Limit on.

4. Set your Preferences.

How Does the Airtime and Data Allocation Work?

We've put together a great page which explains Airtime Allocation, Data Allocation and Auto-Limit in detail Find out more » 

How can I check my airtime and data usage?

You can easily check your Airtime and Data usage at any time through ClientZone or via our Mobile App available on Android and iOS.

Visit ClientZone »
Get the Sahal App» 

How do I top up my airtime and data?

Log into your ClientZone or our Mobile App available on Android and iOS.
Select the Mobile section.
Navigate to the mobile package you'd like to Top up.
Choose the Topup Type & Amount and finalise the transaction.

Visit ClientZone »
Get the Sahal App»

Do Topups carry over into the new month?

Airtime Topups
Our airtime works according to standard MTN airtime rules. You get two different kinds of airtime – Evergreen and Expiring. Evergreen will stay active as long as your SIM card is kept from going dormant. Expiring airtime will expire at the date specified, unless new expiring airtime gets added to your account – in which case all the expiring airtime will only expire on the new date.

All our Auto‑Limit and Manual Topups are Evergreen. Other types of topups may however not be.

Mobile Data Topups
Yes, they do. All Data Topups purchased will expire at the end of the NEXT month. For example, if you buy a Data Topup on 5 February, your Topup Data will only expire at midnight on 31 March – giving you even more value.